If you want to stay ahead of the pack in terms of customer service, your employees need to communicate consistently with the customers. The tone, approach, and messages must be the same, whether in person, over the phone, by email, or through other online channels such as social media or instant messaging.

Here are some tips to make sure all your employees are on the same page when dealing with current or potential customers.

1. Train your employees

2. Review good manners

3. Avoid unpleasant comments

4. Inform your customer service employees

5. Produce professional-caliber written communications

6. Use templates

7. Respond quickly

8. Provide constructive feedback